Privacy Policy

Greenway Clean (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy applies to information collected through our website (greenwayclean.com.au), enquiry forms, phone calls, emails and the day-to-day operation of our business.

Who We Are

Greenway Clean is a property cleaning and care business based in Mt Buller, Victoria, servicing Mt Buller, Mansfield and the Victorian High Country.

  • ABN: 89 657 174 242
  • Postal address: PO Box 2, Mt Buller VIC 3723
  • Phone: 0408 626 882
  • Email: info@greenwayclean.com.au

Information We Collect

We may collect the following types of personal information:

  • Contact information, including your name, email address, phone number and postal address
  • Property information, including property name, address, number of bedrooms, bathrooms and beds
  • Booking and service preferences, including frequency of service and linen requirements
  • Records of correspondence between you and Greenway Clean
  • Payment information, where relevant, for invoicing and payment processing (handled via third-party payment processors)
  • Website usage data collected automatically when you visit our site, including IP address, browser type, device information and pages viewed (see Cookies section below)

We do not knowingly collect personal information from children under the age of 16 through our website.

How We Collect Information

We collect personal information directly from you in the following ways:

  • When you submit an enquiry form on our website
  • When you contact us by phone or email
  • When you engage our services or request a quote
  • When you visit our website

In some cases, we may receive personal information about you from third parties, such as property managers or booking platforms acting on your behalf. We will treat any such information in accordance with this policy.

Why We Collect and Use Your Information

We collect and use your personal information for purposes including:

  • Responding to your enquiry and providing a quote
  • Scheduling and delivering cleaning and property care services
  • Communicating with you about bookings, jobs and account matters
  • Invoicing and processing payments
  • Maintaining accurate business records
  • Improving our website and services
  • Complying with our legal and tax obligations

We do not use your personal information for marketing purposes without your consent.

Disclosure of Personal Information

We may share your personal information with:

  • Our employees and contractors who need it to deliver our services
  • Service providers who support our business operations, including website hosting, email, accounting and payment processing providers
  • Government agencies or law enforcement where required by law

We do not sell or rent your personal information to any third party. Where we engage external service providers, we take reasonable steps to ensure they handle your information securely and in line with this policy.

Cookies and Website Analytics

Our website uses cookies and similar technologies to help it function and to understand how visitors use the site. We use Google Analytics 4 to collect anonymised, aggregated information about visitor behaviour.

You can disable cookies in your browser settings if you prefer. Doing so may affect some functions of the site.

Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure password protection, restricted access to information, and the use of reputable third-party providers for hosting and data processing.

No method of transmission over the internet is completely secure. While we take care to protect your information, we cannot guarantee absolute security of data transmitted to or from our website.

Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, contact us using the details below.

We will respond within a reasonable time, usually within 30 days. A reasonable fee may apply in some cases for providing access.

Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: oaic.gov.au
  • Phone: 1300 363 992

Changes to This Policy

We may update this Privacy Policy from time to time. The current version, with the most recent update date, will always be available on our website.

Contact Us

For any privacy-related questions or requests, please contact:

Greenway Clean PO Box 2, Mt Buller VIC 3723 Phone: 0408 626 882 Email: info@greenwayclean.com.au